At YUMMEZ, customer satisfaction is our top priority. We strive to deliver high-quality products and exceptional service. However, if you are not entirely satisfied with your purchase, we’re here to help.
To be eligible for a return, your item must:
Be unused, unopened, and in the same condition that you received it
Be returned within 7 days from the date of delivery
Be in the original packaging with proof of purchase (receipt or order confirmation)
Non-returnable items include:
Perishable goods (e.g., food items)
Personalized or custom-made items
Products purchased during sale or promotion (unless defective)
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request clear photos or videos as proof of the issue. Once verified, we will arrange a replacement or issue a refund.
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
Return shipping costs are the responsibility of the customer, unless the product is defective or the wrong item was delivered.
We recommend using a trackable shipping service or purchasing shipping insurance for your returns.
We only replace items if they are defective, damaged, or sent in error. If you need to exchange an item for the same product, please contact us at hello@yummez.store.
If you have any questions regarding your return or refund, please contact our support team:
Warehouse Location
01, Al Qusais Industrial Area 3, Dubai, United Arab Emirates.
Head Office
504, 5th Floor, Nouf Tower, Port Saeed, Deira Dubai, United Arab Emirates.
Email Support
📧 hello@yummez.store
📧 info@yummez.store
Phone
📞 +971 529847006
